FAQs
What types of events do you cater to?
We specialize in weddings, photoshoots, and special events such as proms, anniversaries, milestone birthdays, and corporate VIP experiences. If you have a unique event in mind, let us know, and we’ll do our best to accommodate!
Do you allow customers to drive the vehicles?
No, to ensure safety and maintain the quality of our vehicles, all rentals include a professional chauffeur. This allows you to enjoy the experience stress-free.
Can the cars be customized for my event?
Yes! We offer customization options such as ribbons, flowers, and decor to match your event theme. Let us know your preferences, and we’ll tailor the car’s presentation to your liking.
How far in advance should I book?
We recommend booking as early as possible, especially for weddings and peak seasons, to ensure availability of your preferred vehicle.
What is included in the rental packages?
Our packages include the vehicle, a professional chauffeur, and optional decorations. Each package also includes a set number of hours, with the option to extend for an additional fee..
Do you charge for delivery or travel?
Yes, there may be an additional delivery fee depending on your event’s location. We serve New Jersey, New York, and Pennsylvania, and travel fees vary based on distance.
What is your cancellation policy?
Cancellations must be made at least 30 days prior to the event to receive a refund, minus a non-refundable deposit. Cancellations within 30 days may be subject to full payment.
Are cars available for photoshoots only?
Absolutely! We offer a special Photoshoot Package designed for engagement sessions, fashion shoots, music videos, and more.
What payment methods do you accept?
We accept cash and major credit cards, including Visa, MasterCard, American Express, and Discover. A security deposit is required at the time of booking.
Are there mileage limits?
Our packages include a specified number of miles. Additional mileage can be arranged for an extra fee. Please let us know your event details to confirm mileage availability
What happens if there’s bad weather on the day of my event?
Our cars are designed to perform in all conditions, but in the case of extreme weather, we’ll work with you to reschedule or make alternative arrangements.
How are the vehicles maintained?
Our fleet is meticulously maintained to ensure they are in pristine condition for every event. Each car undergoes regular inspections and detailed cleaning before and after every booking.
Do you offer multi-car discounts?
Yes, if you book more than one vehicle for your event, we offer discounts on additional cars. Contact us for a customized quote.
Can I see the cars before booking?
Yes, we can arrange a viewing appointment at our facility so you can see our fleet up close and choose the perfect car for your event.
What areas do you serve?
We primarily serve New Jersey, New York, and Pennsylvania. If your event is outside this region, reach out to us, and we’ll do our best to accommodate!
LIABILITY WAIVER FOR PHOTO/ VIDEO SHOOTS:
Liability Release: Renters and participants must sign a waiver releasing the company from any injury or damage claims during the photo or video shoot. This waiver should also include any damage to personal property, including but not limited to, cameras, drones, or other equipment.
Supervision: A company representative will be present at all shoots to monitor the vehicle and ensure its proper use.
LIABILITY FOR DAMAGES:
Damage Inspection: A detailed inspection of the vehicle, including photos, should be done both before and after the rental. Renters must agree to cover any damages identified post-rental.
Authorized Operators Only: No renter or guest is permitted to operate the vehicle under any circumstances. The only authorized operator is the company chauffeur to eliminate liability for accidents caused by unauthorized drivers.
Vandalism & Misuse: Any damage due to vandalism or reckless behavior during rental (e.g., extreme or unsafe photoshoot conditions, or if the vehicle is driven by someone unauthorized) will result in the renter covering the repair costs in full.
INSURANCE TERMS:
Proof of Additional Insured: For corporate clients or photographers, they must provide proof of liability insurance, naming your company as an additional insured party during the rental period. This adds another layer of protection in case of accidents.
Security Deposit: A larger security deposit for higher-risk clients (those with shorter rental periods, high-profile events, or more expensive vehicles) could be a useful deterrent for damage and misuse. Consider refundable deposits starting at $5,000+ based on the vehicle’s value.
In Case of Accidents: Clearly outline the renter's responsibility in case of any damages during use. They should be responsible for the deductible, loss of rental income during repair, and any diminished value to the car due to repairs or replacements.
VEHICLE CONDITION AND LIMITATIONS:
Mileage Limits for Chauffeured Services: Although your vehicles will be chauffeured, there should still be mileage limits (e.g., a max of 50 miles per event). Any excess should incur additional fees.
Weather Conditions: Limit rentals for outdoor events based on severe weather conditions (e.g., snow, heavy rain) that could pose risks to the vehicle or increase accident chances. You can specify that the company reserves the right to cancel or reschedule due to weather.
ADDITIONAL POLICIES:
No Smoking or Pets: Smoking or bringing pets inside the vehicles is prohibited. Any violations will result in a significant cleaning fee.
Alcohol Consumption: Alcohol should not be consumed inside the vehicle during the rental period. Clarify that if there’s evidence of alcohol consumption (e.g., spills, stains), it will result in additional cleaning charges.
Event-Specific Policies: For high-profile events like weddings, an agreement could be signed that limits how the car can be used (e.g., no standing or sitting on the car, no props touching the vehicle), to prevent scratches, dents, or damages to paintwork.
PAYMENT & REFUNDS:
Cancellation Policy: A clear cancellation and rescheduling policy is crucial, especially for weddings. A non-refundable deposit of at least 50% of the rental fee should be required upon booking. Cancellations within a specified window (e.g., 30 days) should forfeit the full rental amount.
Refund Timelines: Clarify that refunds for security deposits can take up to 14 business days, particularly if there's a dispute regarding damages.
ADDITIONAL SERVICES:
Add-ons: Offer services like photography packages, décor around the car, or themed vehicle setups (flowers, ribbons) as add-ons.
Chauffeur Etiquette: Chauffeurs will follow a specific code of conduct to ensure professionalism. No requests that compromise the safety of the driver or vehicle will be entertained.